Employment & Internships

Client Care Manager - International Headquarters

Position Overview: The responsibility of the Client Care Manager is to assist individuals and organizations navigate the complicated process of receiving a C.U.R.E. Cargo Container of donated medical supplies and equipment. The Client Care Manager is often the first contact with Project C.U.R.E., and is instrumental in ensuring that thousands of people receive life-saving medical relief by guiding our partner through the Request for Assistance, the Needs Assessment, the fundraising, Cargo Approval and Delivery Process. The successful Client Care Manager will establish a successful working relationship with hundreds of people around the world each year, and will facilitate Project C.U.R.E.’s mission of Delivering Health and Hope to people who would otherwise have none.

Responsibilities:

  • Serves as the primary point of contact with future Clients, and assists individuals and organizations to successfully complete the C.U.R.E. Cargo delivery process.
  • Monitors requests from the Project C.U.R.E. website, written and telephone inquiries from people who are interested in Project C.U.R.E.’s programs; initiates the communication with those individuals, clearly explains the Project C.U.R.E. model and helps the Client begin the process beginning with the Request for Assistance.
  • Delegates other applicable requests to the Executive Directors in the C.U.R.E. Communities, and to Program Directors such as C.U.R.E. Kits or C.U.R.E. Clinics for assistance.
  • Manages a complicated portfolio of active projects on a weekly basis, and records the relevant information into the Project C.U.R.E. CRM database.
  • Communicates with the Client on a consistent, meaningful and timely manner, assists the Client overcoming obstacles and develops a successful working relationship with Project C.U.R.E.
  • Works closely with the Project C.U.R.E. Operations Team to ensure that the Client’s project stays on schedule throughout the process, and provides accurate, timely information to the Operations Team on each active project. Participates in the weekly CCM call with the Executive Directors and the Operations Team.
  • Provides accurate and timely invoices for the Needs Assessment and the C.U.R.E. Cargo delivery to the Clients and assists in fundraising recommendations as needed.
  • Serves as the liaison between the Operations Team and the Client to secure the approvals for the proposed Cargo contents/packing list, and helps to facilitate approval of the proposed shipment from the various parties.
  • Initiates the Measurement and Evaluation process following the successful delivery of the C.U.R.E. Cargo container.
  • Continues the work with the Client to deliver additional C.U.R.E. Cargo containers following the Measurement and Evaluation process.
  • Works closely with the Director of Communication to help monitor the sources of Client inquiries, and develop successful methods of reaching more potential Clients.
  • Provides accurate and timely reports on the activities under the area of responsibility to the Vice Presidents and President/CEO of Project C.U.R.E.

Qualifications:  The Client Care Manager must demonstrate alignment with Project C.U.R.E.’s mission and core values, and possess the internal motivation and passion to address the healthcare inequities in the developing world in a sustainable manner. The ideal candidate for the position demonstrates the following qualities:

  • Is qualified: Holds a bachelor’s degree or can demonstrate commensurate experience in a related field such as client management or customer service.  
  • Is goal-oriented: Manages to Objectives and Key Results and is comfortable with Key Performance Indicators, including monitoring performance and reporting results; is a “self-starter” who is internally motivated and does not require significant supervision.
  • Is Unflappable: Can manage a number of competing tasks and a sometimes chaotic environment; can recognize priorities and execute goals while remaining calm and effective.
  • Is Magnetic: Has a personality that is genuine, engaging and fun; is able to communicate well on the telephone and email and can project positive encouragement even when not in person.
  • Works well with others: Utilizes excellent relationship management and interpersonal skills; the ability to work effectively with donors, volunteers, staff and interns; displays mature judgment, high emotional intelligence and effective communication skills.
  • Does Technology: Is comfortable with database systems, spreadsheets and other software/database management systems.
  • Is a Problem Solver: Finds obstacles and puzzles engaging and is eager to find solutions to problems that sometimes seem impossible to overcome; enjoys difficult challenges – like changing the world.
  • Is a recognized leader: Continually seeks learning and self-improvement, maintains the highest ethical standards and values, and encourages others toward higher levels of effectiveness; is comfortable recruiting, training and leading a small team of volunteers.
  • Is an excellent communicator: Demonstrates effective communication skills in writing, interpersonal communication and occasional public speaking; understands the importance of listening.
  • Is motivated: Has an obvious passion and enthusiasm for saving lives and strengthening health infrastructure systems in the developing world with an attitude of tenacity and determination.
  • Is well organized: Is prepared, conscientious, effective and able to prioritize in an environment with multiple demands and complicated schedules.
  • Is teachable: Has an attitude of openness, is eager to learn new things, and does not get stuck in a repetitive pattern of doing the same things the same way for too long. Can quickly comprehend complex concepts and will accept instruction.

Compensation & Benefits: This position offers competitive compensation commensurate with experience, including health insurance, paid vacation, holidays, and a 403(b) plan.

About Us: Healthcare in many developing countries is a global crisis.  The severe lack of healthcare disrupts social and economic stability in almost every developing nation. Disease causes nine-out-of-ten preventable deaths in developing nations among children and adults.  Millions of children under the age of five die each year from preventable disease, and more than 70% of these deaths occur from pneumonia, diarrhea, measles, malaria and malnutrition. 

Founded in 1987, Project C.U.R.E. (www.projectcure.org) is the largest organization in the world delivering more than 180 forty-foot ocean freight cargo containers of donated medical supplies and equipment annually. Each project begins with an onsite Needs Assessment to ensure that Project C.U.R.E. delivers the right items to the right people. Project C.U.R.E. has delivered medical relief in 130+ countries. In addition, Project C.U.R.E. conducts C.U.R.E. Clinics, Helping Babies Breathe trainings, and bio-technical trainings to hospitals and healthcare clinics in 40 developing nations. 

On average, the value of a Project C.U.R.E. Cargo container is worth $400,000 (wholesale), providing an amazing 20-to-1 “return on investment." Project C.U.R.E. operates Distribution Centers in Denver, Phoenix, Houston, Nashville, Philadelphia and Chicago where 20,000+ volunteers sort more than 26,000 types of non-perishable medical supplies and medical equipment for shipment abroad. Project C.U.R.E. also operates nine Collection Centers from Ithaca to Sarasota. Project C.U.R.E. receives both new and quality used medical items from hundreds of hospitals throughout the United States and medical manufacturers such as Stryker, Medline, Medtronic, Kimberly-Clark, Steris, and Hill-Rom. 

Project C.U.R.E. operates on 1.9% administrative overhead and has earned numerous awards for being the industry leader in international medical donations. Project C.U.R.E. is recognized as a four-star organization by Guidestar, ranked a Platinum Participant by Charity Navigator and was ranked by Forbes magazine as one of the 20 most cost-effective nonprofits in the United States. 

Mission: The mission of Project C.U.R.E. is to identify, solicit, collect, sort and distribute medical supplies and services according to the imperative needs of the world.

Core Values:

  • Credibility and Integrity - We will be honest. We won't make promises we can't keep, and we will keep the promises that we've made.
  • Partnership - We seek to assist other individuals and organizations that share our common vision.
  • Creativity and Ingenuity - We will endeavor to pioneer new ways of meeting the needs of others, being stewards of our resources and solving problems—from the small inconveniences to the major obstacles.
  • Stewardship - Despite the fact that most of our assets are donations, we will remember the source and value of these and treat each as a gift.
  • Excellence in Service - We will do our best work in meeting the needs of one another, our donors, our partners, and the sick and dying around the world.
  • Information and Competence - We will become experts in our area of service. We will gain an increasing body of knowledge and expertise to be used, together with these other objectives, to see our vision become reality.
  • Attitude - We will respect and honor others in the way that we treat them. We will strive to remain pleasant, positive and optimistic in all circumstances.

To Apply:

Applicants should submit a resume and cover letter via email to:

Claudia Corson, Executive Administrator to the President/CEO
10377 East Geddes Avenue, Suite 200
Centennial, Colorado 80112
employment@projectcure.org


Operations Administator - International Headquarters

Position Overview: The role of the Operations Administrator is to support Operations Staff in both the International Headquarters and Project C.U.R.E. Communities.  The Operations Administrator is responsible for preparing all shipping documents and ensuring the efficient transition of shipments from time of loading to time of arrival to help us achieve our goal of sending 215 containers of life-saving medical supplies and equipment to the poorest people in the world.

ResponsibilitiesThe Operations Administrator is responsible for the areas of:

  • Daily communications with the Operations Directors of the six Project C.U.R.E.  communities;
  • Assisting in managing inventories of Project C.U.R.E. warehouses;
  • Management of all aspects of shipping documentation including reconciling warehouse load data, preparing final documents, and research involving appropriate Operations manuals;
  • Preparing licenses, applications, and accounts with various government agencies to allow shipping to developing countries;
  • Researching medical equipment to collection needed for Customs requirements;
  • Load planning 40-foot cargo containers;
  • Managing the Stryker Drill Program;
  • Management of volunteers; and  
  • Other duties as assigned by the Senior Vice President of Operations and Director of Logistics.

Qualifications:  The Operations Administrator must demonstrate alignment with Project C.U.R.E.’s mission and be passionate about addressing healthcare inequalities in the developing world in a sustainable manner. The ideal candidate for the position:

  • Is qualified: Holds a bachelor’s degree.
  • Is organized: Must be highly organized and can multi-task in a fast-paced work environment, with a high degree of professionalism and integrity. The successful Operations Administrator has the ability to pay attention to detail.
  • Is teachable: Has an attitude of openness, is eager to learn new things, and does not get stuck in a repetitive pattern of doing the same things the same way for too long. Can quickly comprehend complex concepts and will accept instruction.
  • Is “bottom line” oriented: Is capable of managing a number of shipment projects at one time in order to help us achieve our monthly goals.
  • Is a good person: Is a recognized leader that accepts feedback and continually looks for ways to develop themselves, and who maintains the highest ethical standards and values in order to represent Project C.U.R.E. well.
  • Works well with others: The successful candidate possesses excellent relationship management and interpersonal skills; the ability to work effectively with donors, volunteers, staff and interns; displays mature judgment, superior diplomatic skills.
  • Is an effective communicator: Can demonstrate effective communication skills including writing, interpersonal communication skills and is a good listener.
  • Is a problem-solver: Identifies, diagnoses, and quickly resolves complex problems to improve results; is continuously pursuing innovation and process improvements to increase efficiencies and competitive advantage.
  • A Self Starter:  Who is internally motivated and does not require significant supervision.
  • Is motivated: Has an obvious passion and enthusiasm for saving lives and strengthening healthcare systems in the developing world with an attitude of never giving up or accepting “no” for an answer.

Reports To: The Operations Administrator reports to the Director of Logistics as well as the Senior Vice President of Operations and Logistics.

Compensation and Benefits: This position offers competitive compensation commensurate with experience, including health insurance, paid vacation, holidays, and a 403(b) plan. 

About UsHealthcare in many developing countries is a global crisis.  The severe lack of healthcare disrupts social and economic stability in almost every developing nation. Disease causes nine-out-of-ten preventable deaths in developing nations among children and adults.  Millions of children under the age of five die each year from preventable disease, and more than 70% of these deaths occur from pneumonia, diarrhea, measles, malaria and malnutrition.

Founded in 1987, Project C.U.R.E. (www.projectcure.org) is the largest organization in the world delivering nearly 180 forty-foot ocean freight cargo containers of donated medical supplies and equipment each year. Each project begins with an onsite Needs Assessment to ensure that Project C.U.R.E. delivers the correct items to the right people. Project C.U.R.E. has delivered medical relief in 133 countries. In addition, Project C.U.R.E. conducts C.U.R.E. Clinics, Helping Babies Breathe trainings, bio-technical trainings to approximately 300 hospitals and health clinics in 40 developing nations. 

On average, the value of a Project C.U.R.E. Cargo container is worth $450,000, providing an amazing 20-to-1 “return on investment.” Project C.U.R.E. operates Distribution Centers in Denver, Phoenix, Houston, Nashville, Philadelphia and Chicago where more than 20,000 volunteers sort 26,000+ types of non-perishable medical supplies and certify medical equipment for shipment abroad. Project C.U.R.E. also operates 9 Collection Centers from Ithaca to Sarasota to Portland. Project C.U.R.E. receives both new and quality used medical items from hundreds of hospitals throughout the United States and medical manufacturers, such as Stryker, Medline, Medtronic, Kimberly-Clark, Steris, and Hill-Rom. 

Project C.U.R.E. operates on 1.9% administrative overhead and has earned numerous awards for being the industry leader in international medical donations. Project C.U.R.E. is a Guidestar Exchange Platinum charity and has received a four-star rating from Charity Navigator. Project C.U.R.E. was also ranked by Forbes magazine as one of the 20 most cost-effective nonprofits in the United States. 

To Apply: Applicants should submit a resume and cover letter to:

Michael Fry, Director of Logistics
10377 East Geddes Avenue, Suite 200
Centennial, Colorado 80112
michaelfry@projectcure.org


 

Volunteer Opportunities ~ U.S./National

C.U.R.E. Clinics Coordinator (Volunteer)

Position Overview: Project C.U.R.E.’s C.U.R.E. Clinics Coordinator Volunteer assists Project C.U.R.E. in delivering health and hope to partner communities and assists in promoting the trip, recruiting participants and final preparation of country-specific C.U.R.E. Clinics. Clinics Coordinators gain experience working in global health and international development while traveling to underserved and under-resourced markets. It is an amazing experience to work on developing a program and then seeing the vision carried to fruition first hand!

2018 Opportunities Include: Haiti, Ghana, Panama and India.

Responsibilities:

  • Recruiting a team of participants
    • 4-8 nurses
      • We also take midwives, EMT’s and surgical techs; the key is a well-balanced triage team
  • 2-3 doctors
    • We also take Nurse Practitioners and Physicians Assistants. At least one medical doctor is required
  • Provide in-country support to Team Leader

Qualifications: The C.U.R.E. Clinics Coordinator must demonstrate alignment with Project C.U.R.E.’s mission. She/he must be passionate about addressing healthcare inequalities in the developing world in a sustainable manner. The ideal candidate for the position:

  • Is qualified: Holds bachelor’s degree and has experience in the healthcare industry and/or international travel
  • Understands the task: Has a working knowledge of global health issues and/or development issues and/or previous experience in traveling with volunteer teams
  • Is Self-Motivated: While this position is a part of a larger team and will work directly with and be supported by the C.U.R.E. Clinics staff, the position will require that the Coordinator can work on a timeline and employ ingenuity and creativity in recruiting a Clinic team
  • Works well with others: Has a high degree of emotional intelligence and has developed cultural competency through experience working with diverse communities. Can show an ability to work with international partner’s, clinic participants and can work as a team member with other colleagues and Clinic team leaders.
  • Is an effective communicator: Can demonstrate effective communication skills including writing and interpersonal communication.
  • Is a problem-solver: Is continuously pursuing innovation and process improvements to increase efficiencies and competitive advantage.
  • Is motivated: Has an obvious passion and enthusiasm for saving lives and strengthening healthcare systems in the developing world and impacting the lives of participants through the powerful experience of international service
  • Can Travel: Ultimately we’d like our coordinators to travel on the C.U.R.E. Clinics trips they coordinate. While this is not required, it is the best case scenario.  

Benefits:

  • C.U.R.E. Clinic program fee waived when a team of 12 is assembled
  • Direct experience in working in global health
  • Direct experience in international program coordination
  • The satisfaction of delivering a life-changing experience to our participants
  • The satisfaction of delivering health and hope to international partner communities
  • Opportunity for C.U.R.E. Clinics leadership on future trips

About Project C.U.R.E.: Project C.U.R.E. is the largest provider of donated medical supplies and equipment to developing countries around the world. Project C.U.R.E. is the recipient of the GuideStar Exchange Platinum Seal, the Charity Navigator Four-Star Rating and ranked by Forbes as one of the 20 Most Efficient Large U.S. Charities.  C.U.R.E. Clinics are transformational experiences for participants and partners. Knowing that you are making a difference in changing global perspectives and improving healthcare infrastructure is an incredible journey and feeling! 

Apply: Send resume and letter of interest to Karla Prentiss, Director of Clinics and Training at karlaprentiss@projectcure.org


Volunteer Opportunities ~ Denver & Houston

Truck Drivers

Work Location: Denver Warehouse & Community and Houston Warehouse & Community

Purpose of the Position: Truck Drivers are essential to Project C.U.R.E.'s ability to serve both our gift-in-kind donors and our recipients in the developing world. Their interaction with our donors connects the community directly to our mission.

Responsibilities and Duties
• Pickup donations of medical supplies and equipment from hospitals, manufacturers and distributors throughout the metro area.
• Perform pre-trip inspections.
• Practice safe driving with fleet trucks.
• Utilize other equipment (pallet-jacks, dollies) to transfer equipment into the truck and to the warehouse.
• Provide excellent customer service with our donors.
• Maintain clean and safe work environment at all times.

Qualifications
• Some experience driving moving vans.
• Must be at least 21-years-old.
• Some heavy lifting involved.
• Customer-service skills a plus!

Commitment Expected
Any Monday-Friday approximately 8am to noon. Please see Director of Operations for shifts needing coverage.

Training
• Warehouse Orientation (30 minutes)
• Hands-on training with experienced volunteer on first day

Contact: Denver Warehouse at denver@projectcure.org or 720-490-4019
                 Houston Warehouse at houston@projectcure.org or 832.251.2489

Warehouse Volunteers

Work Location: Warehouse

Purpose of the Position
Volunteer throughout warehouse assisting with movement, storage, inventory and preparing shipments of consumables and equipment.

Responsibilities and Duties
• Under direction, transport packed boxes from Sorting Area to designated areas in warehouse (Filing), build pallets for storage (Overflow), pull boxes for shipment and assist in loading containers
• Other warehouse duties as requested by the Consumables, Equipment and Bio-Medical Managers
• Maintain clean and safe work environment at all times.

Qualifications
• Must be 15 years of age
• Observant of box labels, inventory codes and warehouse locations
• Able to lift moderate to heavy boxes and use of pallet jack
• Flexibility with job assignments

Commitment Expected
3 hours a week preferred

Training
• Orientation with Consumables Inventory Manager
• Warehouse Orientation (30 minutes)

Resources
Filing Instructions
Scanning system

Contact: Denver Warehouse at denver@projectcure.org or 720-490-4019


Internships

Program Overview
Project C.U.R.E.'s Internship Program provides upper-level undergraduate and graduate-level college students the opportunity to learn about global healthcare and the non-profit sector while gaining hands-on experience at our International Headquarters Office in Centennial, Colorado. Limited opportunities also exist in our other locations of operation. Interns develop both professionally and personally as they contribute to Project C.U.R.E.'s mission: to identify, solicit, collect, sort and deliver medical supplies and services according to the imperative needs of the world. Project C.U.R.E.'s Internship Program is a professional opportunity requiring a high level of commitment from program participants.
 
Personal and Professional Development
Our unique internship program provides interns the opportunity to grow in a variety of ways. Outside of the intern’s departmental project, training and event opportunities include:
  • Global Healthcare Discussions
  • Staff Interviews & Job Shadowing Opportunities
  • Networking Opportunities
Your Contribution Makes a Difference
Internship positions are tailored to each intern’s skills and areas of interest as well as to Project C.U.R.E.’s current needs. We frequently have openings in the departments listed below; more specific information on potential projects can be obtained from the internship supervisor in each area:
  • Community Outreach
  • Corporate Development
  • Data Entry
  • Government Relations
  • Marketing & Communications
  • Operations
  • Special Events (internship period is July to November)
Who can apply?
Undergraduate students with junior or senior status or graduate students at any level who are committed to completing at least one semester are encouraged to apply for our internship program. We also accept applications from non-students and working professionals. We can only accommodate applications from within the United States and cannot provide housing assistance.
 
That’s me! How do I apply?
Click here and complete an application.  We will send you a confirmation email letting you know we received your application.  The web form will ask you to submit your resume and a cover letter.
 
Are internships ongoing throughout the year or do I need to apply at a specific time?
We accept applications year round for internship opportunities in the departments listed above. Please indicate on the application form whether you are interested in completing your internship as part of the fall, spring or summer semester, or in starting at another time.  If you are selected, a contact from that department(s) will be in touch to schedule an interview.
 
What is the time commitment for the internship program?
Our internship program typically lasts one semester with the option to extend beyond end of the semester. Fall and Spring interns are asked to commit to 10 hours per week to complete the internship. Summer interns are expected to commit to 15-20 hours per week. Work schedules are determined by the intern and his/her internship supervisor at Project C.U.R.E.
 
How is this internship compensated?
Project C.U.R.E.'s internships are unpaid. Interns participating in our program receive substantial work experience and training in global healthcare issues and the nonprofit sector. Additionally, Project C.U.R.E. will coordinate with accredited universities to provide credit for hours completed.
 
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